Returns

We make every effort to accurately pack and ship your order. If you encounter a problem, please follow the Return Policy Instructions on the Packing Slip/Invoice.

• Special and custom orders are not returnable, but any defective parts will be replaced.
• Returns cannot be shipped C.O.D.
• Please include at least one of the following with the returned product: invoice number, order number and/or account number.
• Credit will be given for incorrectly shipped, damaged, or defective products within 45 days of invoice. In order to receive full credit, returned products must be unopened and in salable condition.

Returns Within 15 Days
If you are not 100% satisfied with your purchase, Krueger Medical will replace the item or provide a credit for the full merchandise amount, less any shipping charges.

Returns Beyond 15 Days
Items returned after 15 days require prior approval and may incur a restocking fee. Call Customer Relations at 1-800-245-2825 for further information.

The following products have return restrictions or cannot be returned. Please call Customer Relations at 1-800-245-2825 for further information.

• All Rx returns must be requested by customers and approved by Customer Relations within 7 days of invoice and the product returned to us within 15 days accompanied by a signed Prescription Drug Return Form.
• All Over-The-Counter and Prescription Medications that don't meet date requirements must be reported within 5 days of receipt and then verified through the warehouse for stocked merchandise dating.
• Controlled Substances
• Diagnostic Test Kits
• Discontinued Products
• Drop Shipped or Special Order Products shipped from the manufacturer
• Expired Products
• Hazardous/ORM Materials - Call Customer Relations for details
• Items Shipped on Ice or Dry Ice
• Opened or Defaced Products
• Used Instruments
• Oxygen Tanks